Removing risk and enabling growth
Cancer Treatment Centre – A Case Study

The situation

​In April 2019 the Chief Operating Officer of a private cancer treatment facility contacted Resolution8 Digital Advisory (formerly known as Independent IT Consulting) through our web site requesting some assistance with IT.

Their situation, as explained, was that of a growing Cancer Medical Oncology specialist centre that had initially set up operations on a hospital campus and whose IT capability was to some extent enmeshed in the IT operation of that hospital.
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They knew at that stage that they needed to expand into their own premises to accommodate growth but weren’t sure how to best identify and address the IT challenges of such a move and how to future proof with technology.

What was needed

​Based on the initial brief, our understanding was that our objective was to identify what the specific issues and challenges were for the move and their growth plan and how best to resolve those issues and set them in a place they were able to grow without being held back by IT.

What we did

​Resolution8 Digital Advisory’s first action was a phone call to gather more detail. Through that we identified the need for a face-to-face visit on their premises with all the stakeholders. Subsequently we used the information provided to generate a statement of work proposal for the COO to review and approve. This document detailed what we would do, what the outcomes would be and what the charges would be for our services.

Once the statement of work was agreed and approved, we began analysing the information provided and identified what further information we would need to achieve the objectives.  Several more meetings with the stakeholders were required and during that process, we identified that one of the consultants we initially assigned to the project was not a good fit and a decision was made to increase the involvement of the IResolution8 Digital Advisory directors.

How it all worked out

A Discovery document was completed and presented that detailed identified challenges, possible options, and recommendations for future actions.
Included in the recommendations were:

• Selection of an IT Managed Services provider to build and support the IT infrastructure of their new offices.
• Establishment of their own independent and secure IT Network service
• A transition from Google docs to an Microsoft Office 365 (O365) environment
• Staff training on the new O365 environment and tools
• A review of their current and alternative Patient Management System (recommended that our client undertake this themselves)

The recommendations and proposed action plan were accepted.  The first place to focus was on helping our client select a suitable Managed Services provider for infrastructure build and support, network build and support and training for staff on new software.  Given the number of MSPs to choose from and the knowledge required to screen and select, Resolution8 Digital Advisory offered to run a closed and brief RFP for these services to facilitate the client engaging the best possible provider at the best possible value.  Resolution8 Digital Advisory, using its knowledge of this industry and service providers, presented a shortlist of potential vendors, discussed this with the client and the RFP document was approved.

The brief provided to the selected RFP respondents was detailed, specific and concise as to required responses. In each case, one of the directors of Resolution8 Digital Advisory met with the vendors in their offices to ensure that they understood requirements and to answer any questions. Included in this brief was that vendors were not to independently contact the customer but that suitable meetings with the client would be arranged when and if appropriate.

Once all responses were received and evaluated, meetings were scheduled (facilitated by Resolution8 Digital Advisory) for each of the vendors to present their proposal and discuss with the client.

After completion of all vendor presentations, Resolution8 Digital Advisory met with the clients key stakeholders, explained the evaluation and made a recommendation for selection. It was stressed that while Resolution8 Digital Advisory weren’t making the decision, we were confident and comfortable with our recommendation but would assist with engagement with whichever vendor they chose.

The client  reflected that their preference was for the same vendor we had recommended and for the same reasons. Resolution8 Digital Advisory then assisted with the contract arrangement between the parties. The ultimate result was that the clients fears and concerns with technology enabling their growth were alleviated and they were happy and comfortable with the outcome and plans. The preferred vendor was contracted and the relationship with this vendor has been sustained as our client now enters a further stage of growth.